Our experienced Apple-trained technicians cover everything from iPhone screens to MacBook shutdowns, under Apple's Limited Warranty, AppleCare+ Coverage or as paid out-of-warranty repairs. Whether it's a quick screen replacement or a complex Mac fix — we'll get you sorted.
Apple's repair process requires a couple of preconditions on every device. Sorting these first means we can start the diagnosis the moment it arrives.
macOS devices
Have your Apple ID password ready. We require Find My to be turned off before repair — if Find My is still on, we cannot service the device. If you've forgotten your Apple ID, visit iforgot.apple.com.
Back up your Mac if you can. Some repairs require a factory reset. Apple's backup guide →
Bring proof of purchase if available.
Have your macOS user name and password ready.
If a firmware password is set, turn it off before bringing the device in. Otherwise the repair may be blocked.
Bring any accessories you'd like us to check.
iPhone & iPad
Have your Apple ID password ready. We require Find My iPhone to be turned off — if it's still on, we cannot service the device. iforgot.apple.com can help if you've forgotten your credentials.
What happens once you bring your device in, from booking it in to collecting your completed repair.
Your device stays with us. Once booked in, your device will need to remain at the service location until the repair is complete.
Fees are payable at booking. Any applicable service fees, AppleCare+ fees and insurance quote fees are payable when you book in your device.
01
Visit a service location
Bring your device in for an initial assessment, warranty check and completion of the service paperwork.
Your device stays with us. Once booked in, your device will need to remain at the service location until the repair is complete.
02
Join the repair queue
Your repair joins the queue, waiting for a technician to begin. The wait depends on the service location’s current workload.
03
Assessment & approval
A technician completes a full assessment and, where required, provides a quote for your approval before submitting the repair details to Apple.
04
Parts ordered from Apple
We order the parts needed for your repair from Apple.
Payment before parts: If there is a cost for the repair, payment in full is required before we can order parts.
05
Repair & diagnostics
Once the parts arrive, we install them and run full diagnostics to check that the issues have been resolved.
06
Ready for collection
We contact you when your device is ready to collect.
07
Share your experience
After collection, Apple may send you an optional survey. It relates only to your experience with the repair through our business.
Service price list
Transparent pricing for every Apple device.
Prices below are starting points and apply nationally. Final pricing is confirmed after diagnosis. AppleCare+ and warranty coverage may reduce these fees significantly.
Diagnosis & service fees Starting fee, applied at intake
Service
Fee
Computer minimum service fee
$129
iPhone, iPad, iPod and Accessories minimum service fee
$79
Insurance quote
$99
With AppleCare+ Service-fee schedule per device class
Device
Screen repair
Other damage
iPhone with AppleCare+
$45
$149
Mac with AppleCare+
$149
$429
iPad with AppleCare+
$65
$65
Apple Watch with AppleCare+
$99
$99
AppleCare+ service fees are set by Apple and are subject to change without notice. The fee that applies to your repair can differ by device, model and the type of damage — we'll confirm the exact amount with you after diagnosis, before any work starts.
iPhone non-warranty repair estimatorIncludes $79 service fee
Select your iPhone model and a repair type to see an estimate.
Disclaimer All pricing is based on accurate information and is always subject to a technician's assessment in-store. Final cost may change based on diagnosis findings, parts availability, additional damage discovered during inspection, or coverage under Apple's Limited Warranty or AppleCare+.
Service request forms
Schools, business, government or retail partner? Use our intake forms.
Institutional and retail partner service requests use a dedicated intake to speed up booking and asset tracking. Pick the form that matches where your device is coming from.