Protect your business, satisfy your cyber-insurer and make real progress on ASD Essentials, all for one predictable monthly cost. We're a Microsoft-first IT partner with local teams in Albury, Batemans Bay, Coffs Harbour and Smeaton Grange, backed by 24/7 threat detection and response.
Cybercriminals know that smaller businesses often have valuable data and fewer defences, which is exactly why attacks on Australian SMBs keep climbing. A single incident can mean days of downtime, lost data, an awkward conversation with your insurer and a hit to your reputation that's hard to win back.
Most businesses aren't ignoring security on purpose. They simply don't have the time, the in-house expertise or a clear picture of what "good" looks like. Meanwhile the goalposts keep moving: cyber-insurers now demand multi-factor authentication, EDR and tested backups before they'll pay out, and the Australian Government has replaced the Essential Eight with the broader ASD Essentials framework, the new baseline expectation for far more than just government suppliers.
That's the gap we close, with a clear, Microsoft-first plan and a local team you can actually reach.
Traditional providers bundle everything into fixed packages. But no two businesses have the same risks, systems or priorities, so why force them into the same solution?
We take a practical, risk-based, à la carte approach. We start by understanding your business, identifying the risks that matter most, and reviewing the protections you already have. From there you choose the services you actually need, and we manage them on your behalf, adding more as your business, risks and budget evolve.
Identity-driven cyberattacks surged by over 150% between 2024 and early 2025, with compromised credentials now one of the leading attack vectors globally.
Up to an 86% reduction in phishing susceptibility after continuous training. Baseline click rates average 32.4%; sustained training with monthly simulations brings that under 5% within 90 days.
Between 60% and 74% of successful cyberattacks trace back to human error or identity compromise, and compromised privileged identities account for 33% of incidents.
These are the services we manage. Start with the protections you need today and add more as your business, risks and budget evolve. You're never locked into a package you don't want, and at your free security review we'll recommend the right mix for your size, risk and budget.
Making sure only the right people can get in.
These days most attackers don't break in. They simply log in, using a password they've stolen or guessed. Your email and account logins are the keys to your whole business, so this is the single most important door to protect.
The most common way cyber criminals get into a business is shut off before it becomes a problem.
A staff member uses their work password on a shopping website, and months later that website is hacked. Attackers try the leaked password on your business email, but MFA and location rules stop them cold.
That's exactly what the free security review is for. We look at your identity, devices and email security, show you where the real gaps are, and recommend the smallest set of services that closes them, with clear pricing and no pressure to over-buy.
Here are ten everyday situations that catch businesses out, and how the pieces work together to protect you.
A staff member uses their work password on another website, which later gets hacked. Attackers try the leaked password on your business email login.
The password manager means each account has its own unique password, so one leak doesn't unlock everything. MFA blocks the attacker even though they have the password. And your team has already been trained not to reuse passwords in the first place.
An employee gets a convincing email pretending to be from a supplier, asking them to "verify" their login on a fake page.
Staff training helps them recognise and report it. Email filtering catches many of these before they ever arrive. And even if someone does slip up, the login protections stop the stolen details being useful.
A remote worker's laptop hasn't been restarted in weeks, so important security updates are missing, leaving a known weakness wide open.
Device monitoring rolls out the missing updates automatically, flags the laptop as out of line, and gives us visibility across every device so nothing slips through the cracks.
A website a staff member once signed up to gets breached, and their email and password end up for sale on the dark web where criminals shop for working logins.
Dark-web monitoring spots the leaked details and alerts us, so the password is changed before anyone can use it.
An accountant opens a malicious invoice attachment late at night. Malware starts trying to lock up files and spread across the network.
The 24/7 monitoring on the device detects the malicious behaviour and isolates the machine within minutes, even though nobody's watching the clock. Our security team stops it spreading, and your backups are there as a safety net.
A sales rep leaves their laptop in an airport lounge. It's full of client contracts, quotes and emails.
The laptop is encrypted, so it's unreadable to anyone who finds it. And the moment it's reported missing we remotely wipe it and cut off its access to your business systems.
A well-meaning manager deletes a shared folder thinking it's obsolete. Weeks later staff realise it held years of important records, long past the platform's own recovery window.
Because everything is independently backed up, we restore the library in full. The same backups also protect you against malicious deletion and ransomware.
An employee accepts a job with a competitor and, on the way out, starts quietly downloading customer lists and pricing to a personal drive.
Unusual download activity is flagged to leadership discreetly, and the rules protecting sensitive information block the attempts to copy it out before your data walks out the door.
An attacker uses a sophisticated scam to bypass the login check and sneak into an account, quietly setting up rules to forward finance emails and prepare an invoice scam.
Round-the-clock account monitoring spots the tell-tale signs that a simple login check alone can't catch: an unusual sign-in and a suspicious new email rule. The session is shut down, passwords reset, and the attacker's foothold removed.
A team quietly signs up for a free online AI tool to speed up their work and starts feeding it customer information. Nobody in the business knows the tool exists, or where that data is now going.
We can see the unapproved apps and AI tools being used across your business, flag how risky each one is, and block or limit the ones putting your information at risk, closing a blind spot ordinary device security can't see.
We do the heavy lifting while your business stays productive throughout the process.
An automated snapshot review of your current setup (identity, devices and email security) that surfaces the obvious gaps, with no obligation. It's a quick health check to start the conversation, not a full security audit.
We recommend the right services for your size, budget and risk, and explain exactly what's included. No pressure to over-buy, and no package you don't want.
Our team rolls everything out and configures it to our secure standard, with as little disruption to your people as possible.
We monitor and manage your protection month to month, report to you regularly, and check in to make sure it still fits your business as you grow.
Full implementation typically takes 2–6 months, and up to 6–12 months for larger teams, depending on the services you select and your rollout plan.
Calling someone only when something breaks leaves you exposed in between. Here's the difference managed security makes.
| DIY / break-fix | EduCom IT managed security |
|---|---|
| Reactive, only when it breaks | 24/7 monitored, patched and managed |
| Unknown gaps | ASD Essentials mapped and reported |
| "Hope you have a backup" | Tested tenant and device backups |
| Untrained staff clicking links | Ongoing security awareness training |
| Scramble at insurance renewal | Renewal-ready with evidence |
| Unpredictable per-incident bills | One predictable monthly cost |
| One-size-fits-all bundles | Pick-and-choose services matched to your risk |
Each of these pages covers one part of the picture in more depth — useful if you're scoping a specific control, answering an insurer questionnaire or building a business case.
Core concepts, everyday analogies, a searchable jargon glossary and a chart explaining phishing, vishing, smishing and the rest.
The Australian Government's new cyber framework and successor to the Essential Eight. Practical interpretation, not abstract checklist.
A tiered cyber security certification built for small and medium businesses, from Bronze to Diamond.
Support for organisations working towards ISO 27001, the CIS Controls and other recognised standards.
Stronger identity security across business platforms, devices and remote access.
24/7 detection and response for compromised Microsoft 365 accounts, session theft and malicious inbox rules.
Reduce phishing, business email compromise and spoofing, including DMARC, SPF, DKIM and MTA-STS.
Managed EDR with a 24/7 SOC, plus hardening and MDM alignment for laptops, desktops, phones and tablets.
Operating system and third-party updates on a reliable schedule, with reporting to prove it.
Disk, memory, services and backup status watched continuously, with common problems fixed automatically.
An accurate, automatically updated record of devices and software for audits, insurers and planning.
Security logs collected, retained and analysed with SOC-backed detection and audit-ready evidence.
Tested backups for your systems and Microsoft 365, so a bad day doesn't become a worse week.
Consistent configuration, policies and workspace lifecycle so your tenant stays secure and organised.
Short lessons and phishing simulations for your staff, with completion reporting for compliance.
It depends on the size of your team and which protections you choose, and we don't believe in one-size-fits-all pricing. What we can promise is one predictable monthly bill, with no surprise invoices even when an incident needs responding to. We'll give you clear pricing for exactly what you need at your free security review, with no pressure to over-buy.
Absolutely, that's how we prefer to work. Our services are à la carte, so you start with the protections that matter most for your business today and add more over time as your business grows, your risks change or your budget allows. You're never locked into a package you don't need.
For most businesses the highest-value starting point is protecting your logins and accounts with MFA and identity protection, because that's where the majority of attacks now begin, followed by 24/7 monitoring, backup and staff training. At your free security review we'll show you where your real gaps are and recommend the right mix for your size, risk and budget.
Antivirus is one useful layer, but on its own it can't keep up with how attacks work today. Most break-ins now involve someone simply logging in with a stolen password rather than a virus landing on a machine, so antivirus never even sees them. Real protection comes from several layers working together: securing your logins, watching your accounts and devices around the clock with endpoint protection, backing up your data and training your team.
Typically between 2 and 6 months depending on the size of your team and the services you choose. Larger teams with many protections in place can take up to 12 months to complete. Throughout the process we keep you informed about progress and let your team know when any disruption may occur.
Unfortunately, small businesses are now among the most common targets, precisely because attackers expect them to have fewer defences. Most attacks aren't hand-picked; they're automated, quietly sweeping the internet for any business with a weak spot. Being small doesn't keep you off the list; if anything, it can move you up it.
No. It's designed to protect your team quietly in the background. The most visible change is a quick tap on a phone to confirm a login, which most people get used to within a day. Everything else (the monitoring, the backups, the behind-the-scenes protections) your staff won't even notice. Good security should make work safer, not harder.
Either works. Managed security can sit alongside your existing IT arrangements: we look after the security side while they handle day-to-day support. Or, if you'd prefer a single accountable partner, we also offer helpdesk and IT support and can look after everything under one roof.
Our services are built around the protections insurers ask about most, including MFA, threat monitoring, tested backups and good password habits, so you can answer your renewal questionnaire honestly and with evidence to back it up. Every insurer is different, so we can't promise a specific outcome, but we'll make sure your security is in genuinely good shape and give you clear documentation to support your renewal.
ASD Essentials is the Australian Signals Directorate's new cyber security framework and the successor to the Essential Eight. Our services map directly to it, covering identity, patching, backups, logging, detection and staff training, and adding further services strengthens more of its domains over time. At your yearly review we'll show you where you stand and the quickest way to improve.
If you've already invested in the Essential Eight, nothing is wasted: those controls carry forward into ASD Essentials. And if a customer or tender needs a certificate, we can also help with SMB1001 or ISO 27001.
For most businesses, yes. The higher plan is what unlocks proper device management and the stronger security protections that modern threats and most cyber-insurers now expect. The basic plan is fine for everyday email and documents, but the higher tier is where real protection begins. We'll walk you through it at your security review.
Even with strong protection, no one can honestly promise nothing will ever happen, so we prepare for it in advance. If something does get through, our round-the-clock team moves quickly to contain it, a tested response plan means everyone knows exactly what to do, and your backups are there as a safety net. The aim is a calm, coordinated response that limits the damage and gets you back to normal fast.
Yes, let's talk. A lot of businesses come to us on Google Workspace when a cyber-insurance renewal, a client security questionnaire or a new requirement exposes a gap their current setup can't close. Because our security service is built around Microsoft, the best outcome is usually a planned move across email, files, logins and devices, handled properly, with minimal disruption and a real lift in your protection. The first step is just a conversation.
24/7 detection & response (EDR/ITDR) is delivered by the Huntress Security Operations Centre and triaged by your local EduCom IT team. Security awareness training is also powered by Huntress. Services are available à la carte, so you choose only what your business needs.